Returns

All goods distributed by us are covered by warranty according to product category as defined by regulations. The warranty covers defects of workmanship and materials: mobilx guarantees that the products we distribute are first-rate and undamaged. Should the contrary be proved, we offer a complete refund or replacement as prescribed by law

Suppliers, manufacturers and importers offer various warranty periods for our products. Warranty periods might differ depending on the type of the product, but electronic devices usually come with a warranty of 12 month or more, while certain manufacturers like Dell or Novatell Wireless offer warranties of several years. Within the warranty period, defects occurring during operation in proper use will be repaired by the authorised service partner for the product in question (click here for the list of authorised services in Hungary).

In harmony with the regulations of the law in effect, all of our products include the following::

a Hungarian manual,

a Quality or Classification Certificate

importers do not provide a letter of warranty for certain devices below 10 000.- HUF value; in these cases, the original invoice serves as a letter of warranty.

The list of addresses of authorised service partners is ALWAYS displayed on the letter of warranty or in some cases at the end of the manual of the product; however our customer service is happy to help our customers reach the right service partner as well.

Replacement within 72 hours

In case the product breaks down within 3 working days (72 hours) of purchase and you notify our customer service within 3 working days, you are entitled to a refund or the replacement of the product. If the defect occurs after the 3-day deadline, we send the product to an authorised service partner.. Please take note that you are only entitled to a refund if you send the product back in the original packaging together with the original accessories, the invoice and the letter of warranty. The returned device and/or accessory will undergo test first, as a replacement or a refund will only be granted in case the defect is proven.

Should the returned goods lack any part or accessory, mobilx Hungary Kft. is entitled to refuse to accept the goods and to send it back to the costumer on the expense of the costumer, or to request the costumer to recompense the price of the missing accessory (e.g. a manual, an inverter, a cable, a stylus etc.). If we cannot replace the missing accessory, mobilx Hungary Kft. is entitled to compensation from the costumer.

If the test justifies the defect and (consequently) the 72-hour replacement, our staff will contact You to discuss the necessary steps.

Defect within the warranty period

In case of the defect of the product, the Customer should turn to the authorised service partner(s) listed on the letter of warranty. The manufacturer or the importer of the product is entitled to offer a possibility for replacement by issuing a replacement voucher, in exchange of which we replace the product.

Upon the request of the costumer, within the warranty period, our company despatches the product on its own expense to the authorised service partner. We deliver the repaired product to you free of charge! See the mobilx Guarantee section for details.

We would like to inform you that we cannot influence the timetable of services, thus longer repair times might occur in lack of available spare parts.

Should the device prove to be irreparable, the service partner notifies us and issues a replacement voucher. In such cases, we will contact you to discuss the necessary steps.

The Right of Withdrawal

Should you wish to withdraw from your purchase, you can do it in harmony with following:

You can withdraw from purchase without explanation within 8 days of having received the goods. The product must be returned to our address in original, undamaged condition together with the invoice. Please, bear in mind that our company is obliged to refund the price and shipping cost to the costumer only if the product returned is undamaged and in complete packaging. Expenses that might arise from practicing the right of withdrawal are charged on the costumer.

If the returned package matches the above requirements, mobilx Hungary Kft. assumes the obligation to refund the purchase price and the shipping costs in harmony with the regulations in effect within 30 days.

Additional information about warranty and withdrawal:

According to Points a)-f) of § 5 of the Govt. Decree, the consumer cannot exercise the right of withdrawal provided for in § 4 in respect of contracts for the provision of services, if the performance has begun with the agreement of the consumer before the end of the 7-day withdrawal period for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier; for the supply of goods made to the consumer's specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly; for the supply of audio or video recordings or computer software which were unsealed by the consumer; for the supply of newspapers, periodicals and magazines; for gaming and lottery services.

Warranty cannot be enforced in case of broken or damaged goods under any circumstance!

Unfortunately, mobilx Hungary Kft. cannot replace lost letters of warranty.

Regulations and Government Decrees